Jira Service Management is an Atlassian solution that this year was internally adopted by Prime Control with great success and, as the involved teams adapt their processes, results keep evolving. Jira Service Management is a versatile tool for call management. It is quite popular among technology professionals, and it has broad applicability. It can be […]
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The Challenge The customer, a big Brazilian construction company that has been on the market for over 50 years, had to deal on a monthly basis with a process that, however theoretically simple, is actually costly: processing requests for the payment of Property Tax (IPTU) from their inventory of real estate and pieces of land. […]
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Challenge A nation-wide health insurance provider had a partially automated process for reviewing its member’s reimbursement claims. Analysts would perform complex operations involving file import, protocol verification, analysis of 40 to 50 cases in order to decide whether to approve or refuse the reimbursement claim. They have on average 500 reimbursement claims per day that […]
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